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Public Services Awards 2008 - Ident

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Innovation and Progress - Customer service

		About the Institute of Customer Service ICS is the professional body for customer service. Leading customer service performance and professionalism, ICS aspires to be the authoritative voice of customer service - the touchstone for all those whose focus is on the delivery of world-class service experiences. ICS is a membership body with a community of more than 350 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members. In believing that customer service is increasingly the difference between success and failure, ICS supports organisations in raising customer service standards and individuals in achieving professional recognition.


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