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Innovation and Progress
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We have sought to identify core roles that
unite all organisations delivering public
services: People management - a new
category; Sustainability; Transformation;
Customer service; Partnership working;
Diversity and equality. We will be judging
the project less by the scale of what has
been achieved than by evidence of
progress within the culture of the
organisation.
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Judging criteria:
Has the project delivered lasting
improvement in its area of focus?
Have the leaders of the project provided
the structure and vision for it to succeed
once management time and funding
have moved to other areas?
Is the work pioneering?
Could it be replicated in other areas of
our public services?
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 | | a) Sustainability
Sponsored by Capgemini
In the inescapable context of global warming, all solutions to all challenges must aspire to be sustainable. Who's setting the standard for low-carbon communities?
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 | | b) Transformation
Sponsored by Serco
Rethinking services through use of emerging technology and process re-engineering is critical to achievement of efficiency savings demanded by government. We are seeking the best and boldest.
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 | | c) Customer service
Sponsored by the Institute of Customer Service
These days everybody claims to be customer-focused. But saying it and being it are very different things. Who is really in touch with what users of services want and need? Who is "walking the talk"?
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 | | d) Partnership working
Sponsored by Zurich
It's utterly essential, but too often it remains an aspiration. Give us your very best examples of truly integrated planning, commissioning and delivery of services. Tell us how it is changing people's perception.
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 | | e) Diversity and equality
Sponsored by the Equality and Human Rights Commission
Who can demonstrate they are inclusive and accessible? We're setting out to showcase the most impressive outcomes -not just aspirations - whether inside an organization or within its services.
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 | | f) People management
Sponsored by Cranfield School of Management
The best organisations need the best people. They need to recruit and retain stable, committed workforces and nurture leadership talent. Are you leading the way?
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